Privacy Policy

IT PROz's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by IT PROz anytime you interact with IT PROz, such as when you visit our website, when you purchase or download IT PROz products and services, or when you contact our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

Why we collect personal information

We collect your personal information because iAssist intricately links into our web system. In order to help us manage your account, provide report functionality and provide a backup service it is necessary for us mirror your data. It also helps us deliver a superior level of customer service. It enables us to give you convenient access to our services and your data online. In addition, your personal information helps us keep you posted on the latest announcements, software updates, special offers, and events that you might like to hear about.

If you do not want IT PROz to keep you up to date with IT PROz news, software updates and the latest information on products and services click unsubscribe providing your details.

What information we collect and how we may use it

There are a number of reasons in which your personal information is required to use iAssist. We require your personal information such as your company name, postal address, emails, telephone and other contact information in order to:

  • Track the reports generated by iAssist.
  • Send you news about iAssist.
  • Notify you regarding updates and releases.
  • Track your usage on the website.

Report data will be stored on the website solely for the purposes of report generation and data backup. We may also use this data superficially for statistical purposes or market research purposes (to help us understand more useful information about our customers) for example:

  • Average bedrooms for rented properties in a particular area.
  • Average amount of reports produced per inventory clerk.

We understand that your report data is your business and will take all reasonable measures to protect this data and make it available only to your account.

Publicly displayed information is public

If you use a bulletin board or chat room on an IT PROz or iAssist website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. IT PROz is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, IT PROz will collect that information from your interaction and the information will become publicly available.

When we disclose your information

IT PROz takes your privacy very seriously. IT PROz does not sell or rent your contact information to other marketers without your permission.

Within the IT PROz Group

To help us provide superior service, your personal information may be shared with legal entities within IT PROz globally who will take steps to safeguard it in accordance with IT PROz’s privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for IT PROz to make certain personal information about you available to companies that IT PROz has a strategic relationship with or that perform work for IT PROz to provide products and services to you on our behalf. These companies may help us process information, extend credit, deliver updates to you, manage and enhance customer data, provide customer service, training, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with IT PROz’s policies, except if we inform you otherwise at the time of collection. For example, when using iAssist or associated programs - you maybe operating under a group account and all credit purchases will be attached to the group account. The relationship between your account and the group account makes necessary for your data to be made available to the group account. Without such information being made available, it would be difficult for you to operate in conjunction with the group and may inhibit any additional or enhanced services they maybe offering you.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

IT PROz takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The iAssist Web System uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information

IT PROz has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your information on the user login area which can be accessed through www.iassist-online.com. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below support@iassist-online.com.

Cookies and other technologies

As is standard practice on many corporate websites, IT PROz’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. IT PROz will not use the information collected to market directly to that person. We may also track the mouse movement and web page access information and the general user experience across the website.

In some of our email messages we use a “click-through URL” linked to content on the IT PROz website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our company wide commitment to your privacy

As we said, IT PROz takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to IT PROz employees and strictly enforce privacy safeguards within the company.

IT PROz’s website has links to the sites of other companies. IT PROz is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about IT PROz’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The IT PROz Data Controller in your region will respond to your inquiry within 30 days.

Country or Region:

Contact Information:

If you do not want IT PROz to keep you up to date with IT PROz news, software updates and the latest information on products and services click

unsubscribe and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

IT PROz may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

IT PROz LTD. 431 Sidcup Rd, Eltham London SE9 4ET, United Kingdom

Last updated June 01, 2010

© 2017 IT PROz LTD. All rights reserved.